// Credit & Exchange Returns
If you wish to return a part to us for credit or exchange, please print out the form on the link below and return it with your product.
We will accept items back for an exchange or credit up to 4 weeks from the date of delivery. Any items being returned after this date may be subject to a restocking fee. We will not accept any items back in a used or unsaleable condition.
Dealer Credit & Exchange Returns Form
// Lights & Battery Returns
Please note: For safety reasons, we have introduced specific guidance covering packing and sending batteries and lights to us.
Please follow the link below for the latest information regarding Light and Battery returns.
Lights and Battery Returns
// Warranty & Service Returns
If you wish to return a part to us for warranty or service, please print out the appropriate form below and return it with your product.
Brakes
Hubs
Wheels
Misc
Please note.
We no longer service Sport and Pro model brakes (including XC4) and Mono 6 Ti brakes (Ti pistons only). Some spares are still available for these brakes, so please check with your local dealer or preferred supplier before pulling them in bits yourself! We do have a lot of spares for almost everything we've ever done, but at some point we just have to say no!
Also, please check via email before sending older hubs or wheels back (Bulb, Big un's and XC) for replacement ratchets. For ANY wheel coming back - we don't need the tyre and it would be nice if it was at least a little bit clean! Thanks...
If you have a warranty, servicing or technical question please get in touch using the number or email below .
01282 851400 and press 2