Hope Technology is one of the world leaders in engineering bicycle components. Since 1989, owners Ian Weatherill and Simon Sharp have been pushing the industry forward through designing, testing and manufacturing virtually all products in-house at the factory in Barnoldswick, United Kingdom.

Hope MillCalf Hall Road Barnoldswick BB18 5PX

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    Hope Technology Privacy Policy & Cookies

    We know that your privacy is very important to you. We aim to be as clear as possible about how and why we use information about you on this website. If your questions are not fully answered by the information below, please contact us.

    Our guiding privacy principles

    Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices. We also have a set of guiding principles which govern how we use the information that we collect about you on this website. These principles are:

    • We aim to continuously improve our website for you. We use information about you to help us to do this.
    • We give you control over the information that we hold about you, who is allowed to see it and how it is used.
    • We will not use your information for any other reason unless you specifically allow us to by choosing to select the opt-in boxes on our registration form.
    • We take all reasonable care to safeguard your information through security policies and secure business processes.

    How we collect information about you

    We collect information from you in the following ways:

    • Directly from you eg. if you type information into forms.
    • From what you do on our site. This can show us, for example, which products you use most and least. We will use this information to personalise the site to better meet your needs and, where you have given us your consent by choosing to opt-in on the registration form, to provide you with information about our products and services we believe will be of interest to you.
    • Passively from our site: Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. We collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses These methods do not collect or store personal information. We may collect information about your visit, including the pages you view and the links you click.

    Internet Protocol (IP) Addresses

    An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the internet), rather than static (unique to a particular user's computer).

    We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.

    How we use cookies

    A cookie is a small text file that may be placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. The information in a cookie does not contain any personally identifiable information you submit to our site.

    We use cookies to help personalise your online experience. We use cookies to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalised content on your later visits to our site.

    Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you may not be able to make full use of our online services. Information on deleting or controlling cookies is available at www.aboutcookies.org

    What we do with your information

    The information we collect through our website, including your name and address details, may be used within Hope Technology Ltd for the following purposes:

    • To complete the request transaction eg: send product literature or samples
    • To ensure you are kept up to date about design led issues, tips and trend information from our in-house designers, pricing initiatives and our latest new product introductions
    • To provide you with information about promotions and offers available to you
    • We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person’s rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.

    We will only deal with third parties that we trust to act in our customers’ best interests and who treat our customers’ information with the same stringent controls that we apply ourselves.

    As part of the services offered to you through our website, the information you provide to us may be transferred to countries outside of the European Economic Area ("EEA"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected. In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

    Maintaining the information we hold for you

    You can request details of personal data held by Hope Technology Ltd by contacting the "Sales Team" at Hope Technology Ltd in writing at the following address:

    Hope Technology Ltd,
    Hope Mill,
    Calf Hall Road,
    Barnoldswick,
    Lancashire,
    United Kingdom,
    BB18 5PX

    You can of course request at any time that we correct any inaccurate information we hold about you.

    Links to other sites

    This website may include links to other sites. We make every effort to provide links to high quality, reputable sites but we are not responsible for their privacy practices or, site content, or the services they offer.

    Our Website Cookies Policy

    A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

    Cookies

    When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

    These pieces of information are used to improve services for you through, for example:

    - enabling a service to recognise your device so you don't have to give the same information several times during one task
    - recognising that you may already have given a username and password so you don't need to do it for every web page requested
    - measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

    You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


    Our use of cookies

    When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

    These pieces of information are used to improve services for you through, for example:

    - recognising that you may already have given a username and password so you don't need to do it for every web page requested
    - measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
    - analysing anonymised data to help us understand how people interact with govt services so we can make them better

    You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

    Learn how to remove cookies set on your device.

    There are two types of cookie you may encounter when using Hope Technology :

    First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

    Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


    First party cookies

    *Hope Technology uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

    We will endeavour to let you know before we store a cookie on your computer.

    Our Own PERSISTANT cookies

    Name Purpose Typical content
    _Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

    Cookies set by Hope Technology website

    Name Purpose Expires
    ASP.NET_SessionId
    HttpReferer
    Referer
    dd_object
    These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

    Third party cookies

    We use a number of suppliers who may also set cookies on their websites' on its behalf. Hope Technology do not control the dissemination of these cookies. You should check the third party websites for more information about these.

    Provider Name Purpose More Info
    Google Analytics _utma
    _utmb
    _utmc
    _utmz
    These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
    Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

    Changes to this privacy policy

    If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

    You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

    If you have any questions about our cookies policy or feedback please contact us on +44 (0) 1282 851400 or via our contact us page link at the top of the page.

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